- How can I reset my password?
- Why does my password reset email say the link is expired?
- Why am I led to a different place in Binti instead of my usual home page when I log in?
- What can I do if I have questions that weren't addressed in this help article?
How can I reset my password?
You can reset your password by going to family.binti.com, and clicking on the "Forgot your password?" link below the blue Sign In button
Why does my password reset email say the link is expired?
The links in password reset emails will expire if: 1) too much time has passed 2) another password reset email was sent after the one you are using. These are security measures to protect user information and to ensure that the correct login information is used.
Some email service providers will lump all emails from one sender together in one thread. This is true with services like Gmail. When opening the password reset email from Binti, please make sure that you are clicking on the link for the most recent email from the system.
Below is what a thread will look like (for Gmail users specifically, but this may be similar on other email service providers as well).
Make sure that you are clicking on the link for the most recent email by reviewing the time stamp for each email and clicking on the link that was most recently sent to you.
Sometimes, it also helps to delete all previous reset password emails that you've received from Binti BEFORE clicking on the newest link. Once all previous emails are deleted and only the most recent one stands, you should be able to click on the link and reset your password without an issue.
If you've followed all the above steps and are still receiving an error message that the link is expired, please try resetting once more by clicking the "Forgot my password" link - see steps for how to do this above.
If you don't see a newer password reset email, please contact Binti Customer Support by using the chat icon (bottom right hand corner) or firstname.lastname@example.org so we can troubleshoot for you.
Why am I led to a different place in Binti instead of my usual home page when I log in?
This generally occurs if you're using a bookmark or desktop shortcut to access Binti.
You should start accessing Binti through family.binti.com so you can login in fresh every day and see your home page which will deliver you the newest items that you might want to know. (This is the intended behavior.)
We also recommend right click over your bookmark or shortcut that you've been using and select "delete."
Please then create a new bookmark or shortcut once you pull up the new login page, so that you'll always be led to the correct place in Binti upon first login.
What can I do if I have questions that weren't addressed in this help article?
If you have any other questions, please feel free to email us at email@example.com, send us a chat using the chat icon (bottom right hand corner), or give us a call at 1-844-424-6844.