Trainings

• How to take training attendance.
• How can I edit the CPR due date for an applicant?
• The training hours column in the dashboard shows a (?) for the applicant(s). How do I fix this so it shows the correct required hours?
• Waiving incomplete training hours
• What can I do if I have questions that weren't addressed in this help article?

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 How to take training attendance.

Training Logs can be added via the <<Training>> tab in the blue ribbon at the top of the page. 

Move your cursor over <<Training>> and you’ll see a drop-down menu with options <<Mark Training Logs Complete>>, <<Training Logs>>, and <<Curriculum>>. Select <<Mark Training Logs Complete>>

You will be directed to a page titled “New Training” and you will be able to select the trainings completed and the caregivers who completed those trainings. The fields that must be filled out are “Training Title”, “Date of Training”, and “Name of Caregiver”.

*Note: you can log training hours for multiple caregivers at a time. You can also take attendance for multiple trainings at once.

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How can I edit the CPR due date for an applicant?

The CPR due date cannot be edited manually. 

The CPR due date will update automatically once the CPR training is logged. 

Immediately after logging the applicant's completed training, you should see their logged CPR training in the Complete tab.

You'll also see a new CPR training in the Incomplete tab, with a due date based on the expiration date of the of the completed training.

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The training hours column in the dashboard shows a (?) for the applicant(s). How do I fix this so it shows the correct required hours?

Each applicant must be assigned a training track. The training track dictates how many training hours an applicant will be required to complete. If an applicant is not assigned a training track, our system will not know how many hours are required, and will show you a (?) in the training hours column in the dashboard.

To update the training track and remove the (?) symbol, you'll just need to go into <Edit Application>, and make sure to choose one of the available training tracks in the drop-down menu for each applicant. Once that's selected, scroll down to Update Application, and when you head back over to the dashboard, the training hours will no longer show you the (?), and will be able to calculate how many hours are required of the applicant(s).

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Waiving incomplete training hours

You are able to waive incomplete training hours if the applicant does not have to complete them. Waiving training hours will remove them from the requirement on the application dashboard + progress bar.

First, you'll need to head over to the Training Logs for the family - the easiest way to do this is to pull up the family in the Applications Dashboard, and click on the hyperlink that shows their incomplete hours:

Click into the Incomplete tab to see what's missing in the applicant's training logs. From there, click on the Waive link for the training that is no longer required.

From there, you'll have to complete a form to provide more details on why this training needs to be waived, and the date the waiver was granted. There will be a drop-down under the Reason Waived where you can select a reason that makes sense for the case you're working on.

 

Trainings that have been waived will appear in the Past Trainings tab so that you can always access the history of these trainings. 

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What can I do if I have questions that weren't addressed in this help article?

If you have any other questions, please feel free to email us at [e-mail], send us a chat using the chat icon (bottom right hand corner), or give us a call at 1-844-424-6844.