- How do I add a background check log for my applicant?
- Why is there a question mark under Background Checks for my applicant(s) in the dashboard?
- Why can't I approve a home? I get an error message that "A background check has failed?"
- Why does the dashboard show that an exemption is required under the background check column? How do I resolve a background check that requires an exemption?
- Is there a report to view how many of one background check my agency has done in a specified time period?
- What can I do if I have questions that weren't addressed in this help article?
How do I add a background check log for my applicant?
There are two ways to add a background check:
Locate the applicant record, click the BG Checks button shown below.
If you take this route, you'll be able to easily select which background check should be filled in, and the status of the background check:
Background Check Log
Alternatively, you can select "Background Check Logs" from the blue ribbon at the top of the Binti webpage. To add a new background check, you'll need to select "Complete Background Check Steps"
From there, you'll be able to log multiple background checks for one adult at a time.
Why is there a question mark under Background Checks for my applicant(s) in the dashboard?
You'll see a question mark in the Background Checks column when the question, "Are there any other adults in the home," has gone unanswered. You'll need to hover over Actions > Click on Edit Application > and then update the number of other adults from there.
Once that's done, the question mark will update to the total number of background checks needed, depending on the number of applicants and number of other adults in the home.
Why can't I approve a home? I get an error message that "A background check has failed?"
When any background check has been marked as either "There is a hit, needs review to see if exemption is required," "Completed, non-exemptible crime," or "Rejected / Not Found" then this will block an application's approval.
If you try to approve an application with background checks with any of these statuses, you'll get an error message like the one below when attempting to approve, until the status of the BG Check has been resolved.
If the background check is reviewed and found to be exemptible, then please be sure to update to "Complete, exemption required," and follow the steps in the next question to move forward.
Otherwise, if the background check remains as "Complete, non-exemptible crime," the home will not be approvable. If the background check status is listed as such, the application will look similar to the one below in the dashboard:
Why does the dashboard show that an exemption is required under the background check column? How do I resolve a background check that requires an exemption?
When a background check status has been marked as "Complete, needs exemption," this will generate the exemption requirement for that background check.
The exemption should be completed by a lead or supervisor who is authorized to grant exemptions.
When an exemption is needed, the background checks will look similar to the one below in the dashboard:
The authorized personnel who can grant exemptions will need to click on the "Needs exemption" hyperlink from the dashboard. This will lead them to the below page, where you'll need to click on "New Exemption" to add in the exemption.
That will lead to the exemption page, where you can either choose to grant the exemption or not, and add any relevant notes to the exemption.
If the exemption is granted the exemption requirement will appear as in the below example, and will allow you to approve the case once all other requirements are also completed.
Is there a report to view how many of one background check my agency has done in a specified time period?
In order to view all the background checks done in a specific time period, you'll need to navigate over to the blue ribbon at the top of the page, and select Background Checks > Background Check Logs.
From there, you'll be able to filter by the type of background check, and click on "More Filters" to add the date range you're looking for.
What can I do if I have questions that weren't addressed in this help article?
If you have any other questions, please feel free to email us at firstname.lastname@example.org, send us a chat using the chat icon (bottom right hand corner), or give us a call at 1-844-424-6844.