- I have my own application and I can't access the reference form for a different applicant.
- Why won't it let me move forward?
- I don't know Applicant B. What do I do?
- What can I do if I have questions that weren't addressed in this help article?
I have my own application and I can't access the reference form for a different applicant.
Binti allows you to access the different roles you've taken on in any applications at an agency.
When you log in, you should see your name in the left tool bar.
If you hover over it you should see, "Switch to Reference for [Applicant Name]."
Clicking on the link for the reference questionnaire will take you directly into that questionnaire to begin completing it.
Why won't it let me move forward?
If you can't move forward, there are a couple intentional things that could be causing that.
If you are stuck in a form and the message at the top doesn't clearly show you what is stopping you from moving forward, please review the form to make sure all mandatory fields, marked by (*), are completed.
All mandatory fields will have a red asterisk by the question. These require an answer.
If it's a mandatory field that you don't have an answer for, please select or place N/A in the field, when available.
Please make sure any short-answer responses don't exceed the character limit for the field. If you place your cursor at the end of the written answer in any short-answer field, you will either see a green # (ex. 10/15) or you will see a red # (ex. 20/15). In this latter example, you've exceeded the text field by 5 too many characters.
If you are trying to move forward to a new page/section and cannot, you should be seeing a message at the top of the page that will tell you there are other items that need to be completed before you can sign the questionnaire.
A message similar to the one above will appear at the top of the page to let you know that there are fields that still need to be completed.
Additional Questions or Needs? Please contact Binti Customer Support by using the chat icon (bottom right hand corner) or firstname.lastname@example.org. We can always troubleshoot for you.
I don't know Applicant B. What do I do?
If you have received a reference form that is asking about Applicant B and you only know Applicant A, there are a couple things you will need to do to move past this section.
For questions requiring a written answer, answer "don't know Applicant B"
For questions requiring a selected answer from a list, when available, select "NA" or "Other" ("don't know Applicant B"). If those options aren't available please just select an answer so you're able to move forward. Agencies are aware that reference participants might not know both applicants.
What can I do if I have questions that weren't addressed in this help article?
If you have any other questions, please feel free to email us at email@example.com, send us a chat using the chat icon (bottom right hand corner), or give us a call at 1-844-424-6844.